Food Hygiene / Food Safety

CIEH Levels 1-4 in Food Safety

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First Aid

1 and 3 day courses & refresher training

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Health & Safety

Health & Safety and Manual Handling courses                                              Read more

Fire Safety

Formal & bespoke Fire Safety courses

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Retail Terms & Conditions

For the purpose of this document, All Training Matters shall be known as the “supplier” and the “customer” shall be the person or persons placing the order

Using All Training Matters’ website constitutes your acceptance of these terms and conditions

We reserve the right to change these terms & conditions and your continued use of this website after changes have been made constitutes your acceptance of this agreement as modified.

Our policy is one of continuous improvement; we reserve the right to change specifications to our products or services without notice.

The property in the goods shall remain with All Training Matters until such a time as the invoice and any other invoices to be paid by the customer are paid in full, but the risk in the goods passes to the customer on delivery.

All prices given on our website and literature are given in good faith and are in pounds sterling. We reserve the right to refuse any order at our absolute discretion.

We do not supply any goods on a trial basis, the customer should always satisfy themselves as to the suitability of a product for their requirements before ordering.


Our return policies apply to goods unused and as new, in their original packaging (external & internal) and with all instruction manuals.

Special order and refrigerated goods may not be returned unless found to be damaged or faulty upon delivery.

Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs. Goods must not be returned to us without our authorization, you must obtain a returns number. Unsuitable goods or goods ordered in error will be charged a restocking fee of up to 30% plus VAT. Please make sure that the goods you order are suitable for your purpose.

Within 30 calendar days of receiving your order you may return the goods to us at your own cost provided they are un-damaged, unused and in their original packaging with all instruction manuals included, you will be charged a 30% plus VAT re-stocking fee for this.

The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item.

If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer.

You will be refunded or credited within 30 days for goods returned under the above terms.

Where applicable carriage or postal charges are not refunded in the event of a customer returning goods under our 7 or 30 day return policies.


A delivery charge applies to all orders and is charged at £9.95 plus VAT to one UK mainland address. UK mainland excludes Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands, Islands and some areas of Scottish mainland.

All goods must be examined upon delivery for obvious signs of damage and a note must be made on the driver’s paperwork/electronic pad. If this is not possible you must add the words “damaged” to your signature. The customer must inform All Training Matters within 24 hours of receipt of any damage or shortage to their order.

A signature is required upon delivery for all goods.

You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email.

Carriers will make delivery to the door (or site) but not locations within. Deliveries to addresses with a central receiving area will be delivered to that area. Goods are delivered to the receivers address but not necessarily to the named contact.

Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier. The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.

Claims for non delivery of goods must be made to us in writing within 7 days of the invoice date.

You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point. You must make sure that you have checked all dimensions thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.

All Training Matters reserves the right to charge for failed deliveries.

Deliveries required at specific times during the day will be charged extra.

All Training Matters often sources products from multiple suppliers in order to keep our prices low. As a result we may send your goods in more than one consignment. In the event of this occurring you will only pay one delivery charge.


Installation is not included unless agreed in writing.

The customer agrees to indemnify All Training Matters against claims for defects caused to equipment by faulty or inadequate installation.

All gas appliances must be installed by a Gas Safe registered engineer as required by law, and a certificate of installation should be made available to the supplier on request.

All electrical equipment must be installed by a suitably qualified engineer and a certificate of installation should be made available to the supplier on requests.

Any equipment which is required to be connected to the mains water supply should be installed by a suitably qualified engineer and a certificate of installation must be made available on request.

Water softeners must be installed according to the manufacturer’s recommendation. The products guarantee will be void if limescale is the cause of breakdown.

Guarantees and Warranties

Goods will be supplied with the manufacturer's (or the manufacturer's appointed agent) warranty and will correspond with their description and specification being free from defects in material and workmanship for a period of 12 months from delivery unless otherwise stated in the product's description or agreed in writing by us.

The Company (All Training Matters) shall be under no liability under any warranty, condition or guarantee if the goods in question have not been paid for in full.

The Company shall be under no liability for any defects arising from incorrect installation, negligence, fair wear and tear, damage, incorrect use, or lack of maintenance including following manufacturer’s servicing recommendations.

Where applicable, parts and labour guarantee only applies to goods supplied in the UK Mainland. Some manufacturers operate a “return to base” guarantee whereby the goods must be returned to them, the Company does not offer replacement or loan equipment in these cases.

Consumable parts are not covered under guarantee; these include bulbs, door seals and glass.

The Company endeavours to handle all service calls quickly and efficiently, in order for us to do this the customer is required to complete a service request form. If a customer requests a service call and no fault can be found with the goods, then payment for the call will be taken from the service request form.

All Training Matters will not authorise any warranty call/repair during the warranty period without the prior authorisation (to All Training Matters) of the manufacturer (or manufacturer's agent). The manufacturer (or agent) shall dictate the service arrangements.

Except in respect of death or personal injury caused by The Company’s negligence, the Company is not responsible for any consequential loss or damages connected to the breakdown or failure of goods supplied (including loss of business, contracts or profits).

Exclusions and Limitation of Liability

Unless the buyer is acting as a consumer (within the meaning of the Unfair Contract Terms Act 1977) all conditions, or warranties applied by statute or common law are excluded from the Contract.

All Training Matters makes no warranty for goods or products not manufactured by them. These goods or products are covered only by the original manufacturers (or manufacturer's agent's) warranty if one exists. In no event shall All Training Matters be liable for warranty/guarantee on any goods or products that they did not manufacture.

The buyer shall notify the Company within 3 days from the delivery date of any defect in the quality or condition of the goods or if the goods differ from their description/specification in any way. The Company shall have no liability for any defect or failure if the buyer does not report such a loss/defect in reasonable time.

In the event of any valid claim in respect of the quality or condition of any goods supplied by the Company that is notified under these terms then the Company reserves the right to repair or replace the goods or part in question, refund the price or part of the price of the goods at its sole discretion and shall have no further liability to the Buyer.

Goods replaced by the manufacturer during any warranty period will be guaranteed under the manufacturer's terms for the unexpired portion of the original warranty.

If a customer authorises a repair or work to a product within the manufacturers guarantee period that has not been authorised by the manufacturer then that repair/work may invalidate the product guarantee.

The Company shall not be in breach of contract or liable to the Buyer if any delay in supplying goods, or failure to perform any of its obligations in relation to the goods supplied was due to any cause beyond the Company’s reasonable control.

Force Majeur

All Training Matters shall have no liability for any failure or delay in supply or delivery or for any damage or defect to goods or parts supplied or delivered hereunder that is caused by any event or circumstances beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes).

Consumer Protection Act 1987

If the Company incurs any liability under the above act in respect of an alleged defect in the Goods, they the Buyer shall indemnify the Company against the liability.


Should any of the conditions herein be in conflict with those of the buyer, these conditions shall prevail. These conditions and any contract entered into shall be subject to and construed in accordance with English law

Placing an order by email, fax, telephone, letter, in person or internet constitutes acceptance of the above terms and conditions.

If the customer is dealing in the capacity of a consumer then these terms and conditions shall not affect their statutory rights.

The price of goods for export / overseas orders does not include transportation costs or import or export duty or documentation charges of any kind. The payment of which is the responsibility of the recipient of the goods.

Leasing is subject to status.

Age restricted goods are not for sale to persons under the age of 18. By placing an order for knives you are indicating that you are over 18 years of age or over.

Prices are correct at the time of going to press. Any images are for illustration purposes and are an example only. Colour and finish may vary due to computer monitor configuration.

Placing an order constitutes acceptance of the above terms & conditions