Hi Mark, good to see you on Tuesday. 

The feedback was really, really positive. They said that they had learnt so much and that you were an excellent trainer who was able to engage them and keep them interested. I will send the invoices to finance this week. Thank you once again for a job well done.
Kind regards,

Clive Tachie, Youth Projects CoOrdinator, City YMCA, London EC2Y 8BR

Really felt welcome and thoroughly enjoyed the course, loved that everyone joins in.

Carol Ullah-Laws the Bakers, Chingford (Barking course 27/01/12)

Hi Mark,

Thanks for the certificates we have received them.  Everyone was very happy they passed.

Also just wanted to pass on, all the feedback we have had back from this course has been very positive.  One comment in particular from one of the group was that they really appreciated that you didn’t talk down to them and you spoke to them on the same level.  Many of the group said they regularly use their new knowledge.

Best of luck, and thanks once again

Sarah Sullivan, Heathbrook Children’s Centre, Lambeth

“The training (It Filters Down) has proven to be beneficial on many levels. The management teams were trained in various areas, from customer care to leadership skills. The techniques that they have learnt are evident on a daily basis. The training day has instilled in them a confidence and enthusiasm that was not previously present and has certainly been the catalyst for the development of well rounded managers.” 

(Mark Friend, Managing Director, The Northwest Restaurant Group, Liverpool) 

Mark came to work with me for 6 months and I ended up keeping him for 5 years!  An excellent General Manager, he has ways of connecting with training content and people that brings the best in both to life!”

Allen Wolff (Owner of BD’s Mongolian Barbeque, Washington D.C.)

Mark is a dynamic trainer and really helped develop a number of key employees within our business over a period of a number of years. Full of energy and ideas, he really helped us pull together a positive training structure over a period of time. I can highly recommend him”

Mathew Kirby (Founder of Mongolian Barbeque, London)

“our day was very high energy…… good to work with someone so experienced who related to our daily challenges.”

Victoria Whiteside, General Manager of Bistro Pierre, Liverpool. (It Filters Down workshop)

“great to have a training session like this, learning how to delegate effectively has made my job easier and the restaurant so much more efficient”

Pavel Long, General Manager of Bistro Franc, Liverpool (It Filters Down Workshop)

“the session was exhausting but would do it again tomorrow…I am so much more confident with customers”

Kasia Lukawiecz, General Manager of Bistro Jacques, Liverpool. (It Filters Down Workshop) 

“very informative and inspiring,”

John (Assistant Manager)

“Engages and involves students in an enthusiastic manner. A trainer who really hits the spot”.

Michael Hawkins (National Advisor for the Department of Children, Families and Schools)

Contact us to discuss your training requirements